How to handle negative comments on social media?

Some way of handle negative comments on social media :
•Fast. Use a Social Media Monitoring tool to be there right away for any violate customer. Research shows that people take it better when their prosecuted is answered too quickly, even if the problem is not solved.
•Act immediately, friendly and personal. Make an effort to show that you realize the problem and are being as helpful as possible.
•Never argue and never delete any comments (remember Print Screen).

Was this article helpful?
Dislike 0